DT RMM — Product Brochure - Degarmo Technologies: Managed IT & Security Services

Product Brochure · Endpoint Management

Remote Monitoring & Management

DT RMM

Complete Visibility. Proactive Control.

DT RMM is Degarmo Technologies' managed endpoint monitoring and management platform — delivering 24/7 device health monitoring, automated patch management, remote support capabilities, and real-time security oversight across your entire workforce.

24/7

Continuous Device Monitoring

100%

Automated Patch Coverage

<15 min

Mean Time to Alert Response

Same Day

Support Commitment

🏅 Veteran-Owned

🔧 Powered by Datto

⚡ Proactive, Not Reactive

🛡️ Security-First IT Management

The Problem

Your Devices Are Your Biggest Unmanaged Risk

Every unpatched device, every unseen failure, every unmonitored endpoint is an open door.

Without Managed RMM

Reactive, not proactiveYou only know about problems when users call to complain — often after hours of lost productivity.

Patch gaps = security gapsManual patching processes leave devices exposed for weeks between update cycles.

No visibility at scaleIT teams have no centralized view of device health, software inventory, or security posture across the fleet.

Every support call is expensiveWithout remote access tools, every issue requires physical presence or a lengthy phone troubleshooting session.

Compliance is a guessNo audit trail, no patch records, no software inventory = failed audits and compliance violations.

The Cost of Unmanaged Endpoints

The average organization experiences significant operational and financial impact from poorly managed endpoints — before a security incident ever occurs.

56%

of breaches involve a missing or delayed patch

$5,600

average cost of IT downtime per minute

With DT RMM, Degarmo Technologies monitors, patches, and maintains every managed endpoint automatically — so you never discover a problem the hard way.

What DT RMM Delivers

DT RMM is a fully managed endpoint monitoring and management platform. A lightweight agent is installed on every managed device in your organization, giving our team — and you — complete real-time visibility and control.

📡

24/7 Monitoring

CPU, memory, disk, network, and security software status — monitored continuously. Alerts fire the moment a threshold is crossed.

🔒

Automated Patching

Windows OS and third-party application patches are deployed automatically on a managed schedule — closing security gaps before attackers can exploit them.

🖥️

Remote Support

Our technicians can diagnose and resolve issues on any managed device instantly — no travel required, no downtime for the user.

⚙️

Automated Remediation

Scripted responses fix common issues automatically — restarting services, clearing temp files, enforcing settings — without requiring a ticket or technician.

📦

Software Inventory

Complete, real-time software inventory across all devices. Identify unauthorized software, manage licenses, and maintain an accurate asset record.

📊

Reporting & Audit Logs

Detailed patch compliance reports, device health history, remote session logs, and audit trails — ready for internal review or compliance audits.

How It Works

The DT RMM Architecture — Layered Visibility and Control

From endpoint agent to centralized management — here's how the platform works across your entire organization.

The Management Layer Stack

💻

Endpoint Agent

Lightweight software installed on every managed device. Collects health data, executes patches, enforces policies, and enables remote access.

ON YOUR DEVICE

📡

Continuous Telemetry

Device metrics, event logs, software inventory, and security status stream continuously to the DT RMM platform — encrypted in transit.

REAL-TIME

🔔

Alert Engine

Automated rules evaluate incoming telemetry against defined thresholds. Anomalies trigger alerts — classified by severity and routed to the right technician.

AUTOMATED

🤖

Auto-Remediation Scripts

Hundreds of pre-built remediation scripts resolve common issues automatically — without human intervention. Failed patches roll back. Services restart. Temp files clear.

SELF-HEALING

🛡️

Degarmo Management Console

Our team monitors your fleet in real time — acting on alerts, deploying patches, running remote sessions, and generating compliance reports.

MANAGED BY DEGARMO

Patch Management in Detail

🗓️ Patch Scheduling

Patches are tested and deployed on a Degarmo-managed schedule — typically outside business hours to minimize disruption. You define maintenance windows; we handle execution.

⚡ Emergency Patching

Critical CVEs (Common Vulnerabilities and Exposures) are prioritized and deployed within hours of release — not weeks. Our team monitors vendor security bulletins continuously.

📋 Compliance Reporting

Patch compliance reports show which devices are current, which have pending patches, and the history of all patches applied — audit-ready at all times.

🧪 Test Before Deploy

Patches are staged in test groups before broad deployment — catching problematic updates before they affect your entire organization. Rollback capability maintained.

Proactive vs. Reactive: The DT RMM Difference

Traditional IT support waits for users to report problems. DT RMM flips this model — our team often resolves issues before users ever notice them. The result: fewer disruptions, shorter resolution times, and a workforce that can focus on their jobs instead of IT problems.

Compliance & Reporting

Built for Audit Readiness

DT RMM generates the evidence your auditors need — automatically.

Compliance Framework Support

Capability	NIST CSF	HIPAA	PCI-DSS	CMMC
Automated patch management logs	✓	✓	✓	✓
Software inventory audit trail	✓	✓	✓	✓
Endpoint security status reports	✓	✓	✓	✓
Remote access session logs	✓	✓	✓	✓
Device policy enforcement records	✓	✓	✓	✓
Vulnerability scan history	✓	—	✓	✓

Key Platform Features

🔍

Asset Discovery

Automatically discovers and inventories all managed devices. No more spreadsheet tracking — your asset database stays current automatically.

📈

Performance Analytics

Historical performance data for every device — CPU, memory, disk trends over time. Identify devices that need upgrade before they fail.

🚨

Threshold Alerting

Customizable alert thresholds for every metric. Our team gets notified — and responds — before problems escalate to user-impacting outages.

🔄

Policy Enforcement

Security policies — disk encryption, firewall status, screen lock, USB controls — monitored and enforced automatically across all managed devices.

🌐

Multi-Platform Support

Windows, macOS, and Linux endpoints all supported. One management platform, full visibility across your mixed-device environment.

🔗

Integrated Stack

DT RMM integrates with Datto AV, Datto EDR, Datto Endpoint Backup, and other Degarmo-managed tools — delivering unified endpoint protection under one dashboard.

100%

Devices Always Patched

<5 min

Average Alert Response Time

80%

Issues Resolved Without Escalation

Zero Touch

Deployment for New Devices

The Degarmo Managed RMM Program

Full Endpoint Management, Fully Handled

We don't just give you the tool — we run it for you, 24/7, so your team can focus on your business.

When you partner with Degarmo Technologies for DT RMM, you're not just buying software. You're getting a dedicated managed service — our team monitors your endpoints, responds to alerts, manages patching, and provides on-demand remote support as part of a fully integrated engagement.

What's Included in the Managed RMM Program

🚀

Onboarding & Deployment

We deploy the DT RMM agent to all your endpoints, configure monitoring thresholds, set up patch schedules, and establish your alert routing — all managed by our team.

🔔

24/7 Alert Monitoring

Every alert generated by your endpoints is reviewed and acted upon — automatically where possible, by a technician where needed. You don't manage alerts; we do.

📅

Managed Patch Cycles

Patch schedules are managed to your organization's maintenance windows. Emergency patches are handled immediately. Compliance reports delivered monthly.

📞

Same-Day Remote Support

Any end-user issue that DT RMM can't resolve automatically is handled by our technicians via remote session — same-day, every time.

📊

Monthly Executive Reports

Monthly summaries covering device health trends, patch compliance, alert volume, issues resolved, and recommendations — in plain language, not technical jargon.

🔗

Security Stack Integration

DT RMM is the foundation of your endpoint security stack. It integrates directly with Datto AV, Datto EDR, and Datto Endpoint Backup for unified visibility and management.

Your Devices. Our Responsibility.

With DT RMM, Degarmo Technologies takes on the burden of endpoint management so you don't have to. From the first device enrolled to monthly compliance reports, we handle it end-to-end — giving you the visibility you need and the proactive management your business depends on.

Ready to See Your Endpoint Posture?

Schedule a free consultation with Degarmo Technologies. We'll assess your current endpoint management maturity and show you exactly what DT RMM would look like across your environment — no obligation, same-day availability.

Free Endpoint Assessment

Same-Day Consultation

No Long-Term Contract Required

Visit degarmo.tech or call us directly · Oklahoma City, OK · Serving organizations nationwide